Shipping + Returns

 

PLEASE READ OUR SHIPPING & RETURNS POLICY THOROUGHLY BEFORE PROCEEDING

Thank you for visiting and shopping at Effing Candle Co. Following are the terms and conditions that constitute our Shipping and Returns Policy.

  1. DOMESTIC SHIPPING

Shipping to addresses within the contiguous US. Get complimentary shipping when you spend $49+ or $9.99 flat rate shipping within the contiguous US (lower 48 states only). Our free shipping threshold may change at any time.

Our processing time is 1-3 business days. We ship most packages using Parcel Ground Select or Ground Advantage. Once shipped, orders may take up to 5 business days to arrive at the delivery location. Estimated delivery dates are provided by USPS and are not guaranteed. 

If your package has not reached its destination 15 days after getting picked up by the shipping carrier - as noted in your tracking information - a claim can be filed for a missing package. 

Tracking notification emails are sent as soon as a shipping label is created. You can check the status of shipping at any time with the tracking number provided. Once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control. The route a package takes to get to its destination is not controlled by Effing Candle Co. 

We offer package protection for lost, stolen, or damaged packages. If you opt-out of package protection, we will be unable to assist with the replacement or refund of packages lost, stolen, or damaged in transit. No exceptions. By checking out, you agree to these terms. 

It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. Once an order is placed, it is immediately dispatched to our fulfillment team and cannot be changed, edited, modified, or canceled. Gift notes cannot be added after checkout. 

 Effing Candle Co. is not responsible for packages once they are marked delivered by the carrier — please take adequate precautions to make sure your orders are delivered to a safe location. If your order is a gift, please ensure that you have entered the recipient's address correctly. Effing Candle Co. will not be responsible for orders sent to the incorrect location due to an error on your part. 

If an order is returned to Effing Candle Co. as undeliverable, we will contact you for an updated shipping address and you will be responsible for all new shipping charges. Packages will not ship until the reshipment fee has been paid.

If the customer does not respond to outreach, their order will be held and reshipped once contact has been made. It is the customer's responsibility to respond to outreach in a timely manner. Effing Candle Co. will not be responsible for packages that are not delivered due to a lack of communication on the customer's part. Effing Candle Co. will communicate with you via email only so that there is a record of correspondence. 

International Shipping

At this time, we ship within the contiguous US only. The cost and time investment necessary to ship internationally is prohibitive.

SPLIT ORDER SHIPPING:

  1. We are unable to split an order into multiple shipments under any circumstances. When you place an order, every single item in the order must go to the address provided at checkout. No exception.

    ORDER ERRORS

    If you have received the wrong product or are missing a product in your order, please let us know within 14 days so that we can make it right and have the inventory available to do so.

    DAMAGED GOODS

    All of our products are carefully inspected before they are shipped and packed with care, but occasionally items are damaged by the carrier in transit. If your product arrives damaged or broken, our carriers & shippers require photo documentation for reimbursement & quality control. In order to file a claim, the carrier requires photo evidence of the damage. Snap a pic of the damaged good(s) with your phone and e-mail the image to hello@effingcandleco.com with your name, order number, and a brief message about the item(s) that arrived damaged. If the item is available, we will ship a replacement or issue a refund, depending on your preference. Please specify if you could like a refund or replacement in your email.

    Damaged goods must be reported within 10 days of delivery so that we can file a claim with the shipping carrier. It is the customer's responsibility to open and inspect items upon delivery.

    1. DEFECTIVE GOODS

    If you experience a sinkhole in your candle, please notify us so that we can replace it or offer a refund.

    Sinkholes are small pockets of empty space that can sometimes form within candle wax when it hardens. These cavities tend to dip down toward the center of your candle. This is considered a product defect. Although we inspect all products prior to shipping, sinkholes can go undetected as they occur under the surface of the wax.

    If your candle is not burning properly, please contact us so that we can help. Candles that have been damaged due to negligence by the customer are ineligible for refunds and/or replacements.  

    RETURNS

    • All returns must be received within 30 calendar days in new, unused, and saleable condition. Due to the nature of our products, used candles cannot be returned or refunded.
    • Sale items are not eligible for returns or refunds. All sale items are FINAL SALE.
    • The customer is responsible for the cost to return the item unless the wrong item was received or the item was damaged upon arrival.
    • The customer is also responsible for ensuring the delivery of the item (must keep a valid tracking number).
    • Refunds: To qualify for a refund the returned item must be in new & saleable condition, the same condition the item arrived in. Any item returned to us that has been used, or damaged prior to return will not be eligible for a refund and will be sent back to the customer at the customer's expense for the full price of shipping.
    • Upon receipt of the item, we will inspect it and deem whether it qualifies for return.
    • An item does not qualify for a return if it is not unused and in the same condition as it was received. In this case, the item will be returned to you at your expense if requested.
    • We do not process exchanges. To exchange an item purchased from us for a different one, a customer will need to place a new order for the correct item and return the unwanted item for a refund. A customer return referencing a replacement order number will not be charged a restocking fee.
    • Warranty Conditions: The warranty only covers defects in workmanship and materials Effing Candle Co. warranty covers material defects and defects in workmanship. If you believe you have received defective or damaged merchandise from us please contact us using the process described above. Upon receipt of an item, the nature of the defect/damage will be investigated and a determination will be made based on the findings. In cases covered by warranty Effing Candle Co. LLC will honor the manufacturer's warranty and defective/damaged items will be replaced or repaired at our discretion.
    • Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive an eGift card for the value of your item(s). Once the returned item is received, a gift certificate will be emailed to you.

    Please email hello@effingcandleco.com to start the returns and warranty process.

    Chargebacks
    Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list.

    No BS Policy

    We will treat you and your orders with respect and dignity and expect the same treatment from our customers. The following behavior will not be tolerated and will subject the client to being put on the no-sell list:

    • Yelling at our staff, name-calling, cursing, harassment, threats of violence, bullying
    • Excessive messaging or improper use of communication channels (calling us at 2 a.m., texting (we are a business, not your friend), repeatedly messaging demanding customer service outside business hours (9-5 Central Time M-F). We do our best to return all messages within 24 hours during business hours. 
    • Fraudulent chargebacks or threats of chargebacks to our business
    • Sexual harassment, innuendo, suggestive comments, sexual advances 
    • Social media stalking
    • Unreasonable expectations of fulfillment, processing, and shipping times. All of our timelines are provided in our shipping and returns policy, which is your responsibility to read before placing an order. Sometimes, carrier delays happen and they are out of our control. If we cannot process an order within 2 business days, as promised, we will reach out to you. Pre-orders are not included in our processing timeline and, if you have questions, you should reach out to ask them before placing an order. 
    • Unreasonable responses to items damaged in shipment. We ship 25,000 candles per year. Less than .04% of candles are damaged in transit. We take great care in ensuring orders arrive in one piece, but cannot control how carriers handle our packages once they've left our hands 

    We will always do our best to fix things when they do not go as planned. We expect to be treated like human beings while trying to help. We have a zero-tolerance policy for abuse.