Shipping + Returns

SHIPPING + PROCESSING TIME

We ship within the US, including Puerto Rico, Alaska, and Hawaii.  Get complimentary shipping when you spend $49+ or $5.99 flat rate shipping within the contiguous US. All orders, with the exception of pre-orders, are processed and shipped from our facility within 1–3 business days. We do not ship on weekends or holidays. Once shipped, orders may take 1-3 business days (please note that due to COVID, shipping times may be delayed). We ship most packages using USPS Priority Mail®. Single travel candles will ship as first class mail in a bubble mailer. Tracking notification emails are sent as soon as a shipping label is created. You can check the status of shipping at any time with the tracking number provided. Once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control. 

It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen or missing from an unreliable or unsafe shipping address. Effing Candle Co. is not responsible for lost or stolen packages once delivered — please take adequate precautions to make sure your orders are delivered to you safely. If your order is a gift, please ensure that you have entered the recipient's address correctly. Effing Candle Co. will not be responsible for gift orders sent to the incorrect location due to an error on your part. 

SPLITTING ORDERS

We are unable to split an order into multiple shipments under any circumstances. When you place an order, every single item in the order must go to the address provided at checkout. No exceptions. 

PREORDERS

If your product is labeled as a pre-order, it means that the product is out of stock and more is being made with cure time included. It is your responsibility to read and comprehend the terms of sale listed on the product page. Pre-orders cannot be canceled or changed once the order is placed. All pre-order product pages will state the ship date, that your credit card will be charged at checkout, and that all items ordered in your pre-order will ship together on the advertised ship date. Orders cannot be split to multiple locations as stated above. 

DAMAGED GOODS 

If your product arrives damaged or broken, our carriers & shippers require photo documentation for reimbursement & quality control. Snap a photo with your phone and e-mail the image to hello@effingcandleco.com with your name, order number, and a brief message of what item(s) damaged. We will ship a replacement or issue a refund within 1-3 business days.

Damaged goods must be reported within 10 business days of order delivery so that we can file a claim with the shipping carrier. Anything reported after this window will not be accommodated. Please open and inspect your packages when your goods are received. 

RETURNS

All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Effing Candle Co. within 7 days of delivery.

If you have received the wrong product or are missing a product in your order, please let us know within 14 days.

You may return your unused products for a full refund of your purchase price, less any shipping and handling paid by the customer within 30 days of delivery. The customer is responsible for paying return shipping charges. Products may be returned or exchanged in store during studio open hours. Please contact us at hello@effingcandleco.com for further details.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund within 15 business days, please contact us at hello@effingcandleco.com.

Sale items (if applicable)
Sale items are not eligible for refunds. 

Exchanges
If you need to exchange an item, please email your order number to hello@effingcandleco.com to initiate an exchange. The customer is responsible for shipping costs for the exchange. The custom has 30 days to initiate a return or exchange.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a eGift card for the value of your item(s). Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product contact us at hello@effingcandleco.com to initiate a return or exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Items that have not been received cannot be refunded.