Shipping + Returns
PROCESSING
All orders are processed + shipped within 1-2 business days. Orders are immediately dispatched to our fulfillment team. As such, we are unable to make changes once an order is placed. However, if you need a hand, please email support@effingcandleco.com with as many details as possible, and we'll try our best to help. Our team is available Monday through Friday only, excluding federal holidays.
We ship within the contiguous US only. Get complimentary economy shipping on all orders $49+ within the contiguous US or $9.99 flat rate shipping within the contiguous US. Orders are sent to fulfillment immediately and shipped from our facility within 1–2 business days.
We do not ship on weekends or holidays. Once shipped, orders may take 1-5 business days to arrive. Delivery times are not guaranteed. Please note that Effing Candle Co. is not responsible for carrier delays. We ship most packages using Parcel Ground Select/Ground Advantage.
Tracking notification emails are sent as soon as a shipping label is created. You can check the status of shipping at any time with the tracking number provided. Once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control. Issues with shipping timelines, the route a package takes to get to its destination, driver interactions, etc. should be directed at USPS. Once a package leaves our shipping facility, it is out of our hands.
It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. Change requests due to customer error will not be accepted.
Orders are sent to fulfillment immediately after checkout and orders cannot be changed, modified, or edited in any way. Gift messages cannot be added after checkout. Discount codes cannot be applied after checkout. Absolutely no exceptions. By ordering from Effing Candle Co. on effingcandleco.com or any shopping channel, you agree to these terms.
Effing Candle Co. is not responsible for packages once they are marked delivered by the carrier — please take adequate precautions to make sure your orders are delivered to a safe location. If your order is a gift, please ensure that you have entered the recipient's address correctly. Effing Candle Co. will not be responsible for gift orders sent to the incorrect location due to an error on your part.
If an order is returned to Effing Candle Co. as undeliverable, we will contact you for an updated shipping address and you will be responsible for all new shipping charges. If the customer does not respond the package will be held up to 30 days.
SPLITTING ORDERS
We are unable to split an order into multiple shipments. When you place an order, every single item in the order must go to the address provided at checkout. No exceptions.
DAMAGED GOODS
All of our products are carefully inspected before they are shipped and are packed with care, but occasionally items are damaged by the carrier in transit. If your product arrives damaged or broken, our carriers & shippers require photo documentation for reimbursement & quality control. In order to file a claim, the carrier requires photo evidence of the damage. Snap a pic of the damaged good(s) with your phone and e-mail the image to support@effingcandleco.com with your name, order number, and a brief message of the item(s) that arrived damaged. If the item is available, we will ship a replacement or issue a refund.
Damaged goods must be reported within 10 days of delivery so that we can file a claim with the shipping carrier. It is the customer's responsibility to open and inspect items upon delivery.
DEFECTIVE GOODS
If you experience a sinkhole in your candle, please notify us so that we can replace it or offer a refund.
Sinkholes are small pockets of empty space that can sometimes form within candle wax when it hardens. These cavities tend to dip down toward the center of your candle. This is considered a product defect. Although we inspect all products prior to shipping, sinkholes can go undetected as they occur under the surface of the wax.
RETURNS
Due to the nature of our products, used candles cannot be returned or refunded. To return your unused product, contact us at support@effingcandleco.com to initiate a return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you received a gift with purchase, the value of the gift with purchase will be deducted from your refund.
Depending on where you live, the time it may take for your returned product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Items that have not been received cannot be refunded.
You may return select unused products for a full refund of your purchase price, less any shipping and handling paid by the customer within 30 days of delivery. The customer is responsible for paying return shipping charges.
Order Errors
If you have received the wrong product or are missing a product in your order, please let us know within 14 days so that we can make it right and have the inventory available to do so.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund within 15 business days, please contact us at support@effingcandleco.com.
Exchanges
Exchanges are treated as a return. The same return policies apply.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of the item(s). Once the returned item is received, a store credit will be emailed to you.