Shipping + Returns
PLEASE READ OUR SHIPPING & RETURNS POLICY THOROUGHLY BEFORE PROCEEDING
Thank you for visiting and shopping at Effing Candle Co. Following are the terms and conditions that constitute our Shipping Policy.
Shipping to addresses within the contiguous US. Get complimentary shipping when you spend $75+ or $8 flat rate shipping within the contiguous US (lower 48 states only). Our free shipping threshold may change at any time.
Once shipped, orders may take up to 6 business days to arrive at the delivery location. This does not include our processing time, which is 1-2 business days. We ship most packages using Parcel Ground Select or Ground Advantage when the total transit time is 5 business days or less.
Tracking notification emails are sent as soon as a shipping label is created. You can check the status of shipping at any time with the tracking number provided. Once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control.
It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. Once an order is placed, it is immediately dispatched to our fulfillment team and cannot be changed, edited, modified, or canceled.
Effing Candle Co. is not responsible for packages once they are marked delivered by the carrier — please take adequate precautions to make sure your orders are delivered to a safe location. If your order is a gift, please ensure that you have entered the recipient's address correctly.
Effing Candle Co. will not be responsible for gift orders sent to the incorrect location due to an error on your part.
If an order is returned to Effing Candle Co. as undeliverable, we will contact you for an updated shipping address and you will be responsible for all new shipping charges. If the customer does not respond to outreach, their order will be held and reshipped once contact has been made. It is the customer's responsibility to respond to outreach in a timely manner. Effing Candle Co. will not be responsible for packages that are not delivered due to a lack of communication on the customer's part.SPLIT ORDER SHIPPING:
- We are unable to split an order into multiple shipments under any circumstances. When you place an order, every single item in the order must go to the address provided at checkout. No exception.
If you have received the wrong product or are missing a product in your order, please let us know within 14 days so that we can make it right and have the inventory available to do so.
All of our products are carefully inspected before they are shipped and packed with care, but occasionally items are damaged by the carrier in transit. If your product arrives damaged or broken, our carriers & shippers require photo documentation for reimbursement & quality control. In order to file a claim, the carrier requires photo evidence of the damage. Snap a pic of the damaged good(s) with your phone and e-mail the image to firstname.lastname@example.org with your name, order number, and a brief message about the item(s) that arrived damaged. If the item is available, we will ship a replacement or issue a refund.
Damaged goods must be reported within 10 days of delivery so that we can file a claim with the shipping carrier. It is the customer's responsibility to open and inspect items upon delivery.
If you experience a sinkhole in your candle, please notify us so that we can replace it or offer a refund.
Sinkholes are small pockets of empty space that can sometimes form within candle wax when it hardens. These cavities tend to dip down toward the center of your candle. This is considered a product defect. Although we inspect all products prior to shipping, sinkholes can go undetected as they occur under the surface of the wax.
If your candle is not burning properly, please contact us so that we can help. Candles that have been damaged due to negligence by the customer are ineligible for refunds and/or replacements.
- All returns must be received within 30 calendar days in new, unused, and saleable condition. Due to the nature of our products, used candles cannot be returned or refunded.
- The customer is responsible for the cost to return the item unless the wrong item was received or the item was damaged upon arrival.
- The customer is also responsible for ensuring the delivery of the item (must keep a valid tracking number).
- Refunds: To qualify for a refund the returned item must be in new & saleable condition, the same condition the item arrived in. Any item returned to us that has been used, or damaged prior to return will not be eligible for a refund and will be sent back to the customer at the customer's expense for the full price of shipping; $5.99 flat rate does not apply to orders being reissued.
- Upon receipt of the item, we will inspect it and deem whether it qualifies for return.
- An item does not qualify for a return if it is not unused and in the same condition as it was received. In this case, the item will be returned to you at your expense if requested.
- We do not process exchanges. To exchange an item purchased from us for a different one, a customer will need to place a new order for the correct item and return the unwanted item for a refund. A customer return referencing a replacement order number will not be charged a restocking fee.
- Warranty Conditions: The warranty only covers defects in workmanship and materials Effing Candle Co. warranty covers material defects and defects in workmanship. If you believe you have received defective or damaged merchandise from us please contact us using the process described above. Upon receipt of an item, the nature of the defect/damage will be investigated and a determination will be made based on the findings. In cases covered by warranty Effing Candle Co. LLC will honor the manufacturer's warranty and defective/damaged items will be replaced or repaired at our discretion.
- Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive an eGift card for the value of your item(s). Once the returned item is received, a gift certificate will be emailed to you.
Please email email@example.com to start the returns and warranty process.