Please thoroughly read our Shipping and Returns policy, which describes - in detail - everything you need to know about shipping, lead times, transit times, delay information, the route your package is taking, when a package is considered lost or missing, how to file a claim, when to contact us, how to make a return, etc.

Our charitable giving is currently focused on our partnership with Planned Parenthood. We are not providing monetary or in-kind donations to other causes at this time.  Learn more about our charitable giving.

For wholesale candles, shop directly on Faire

We do not offer custom labels or custom fragrances.

Effing Candle Co.™ and themelty.co™ are registered trademarks. To protect our most valuable asset - our brand - we do not offer custom labels, private label, or white label candles. Please note that tampering with Effing Candle Co. and Melty brand packaging is strictly prohibited.

If you have an issue with your order, please reply to your order confirmation email or include your order number so we can more easily assist you. If you are having an issue with a candle, please include a photo. If your wick won't stay lit, please watch this video on how to get your wooden wick to stay lit or this video on how to properly light a candle (hint: it's a super easy fix). If your candle is tunneling, please watch this video on how to fix a tunneling candle.

Discount/coupon codes cannot be applied after checkout. At this time, we do not offer price adjustments Discounts and codes are valid on new purchases only.

Effing Candle Co. is an online-only shop. You can purchase our candles in-person at:

• The Made in KC Plaza location, where we have a booth with almost everything we carry
• Made in KC Marketplace shops, including the airport location
• Under The Cover
• Fetch
• The Plaid Elephant
• Raygun
• Silver in the City, Indy
• Billie's Grocery, Leawood
• The Marinello
• Rider, Brooklyn
• Rooted Cowgirl

We try our best to accommodate changes to orders, but cannot guarantee order changes after checkout.

E-gift cards are sent to the email address used at checkout. They are fulfilled instantly. No physical object is available or sent. We do not have physical gift cards available. E-gift cards can be used online and in-store.

We are doing extremely limited pop-ups at this time while we focus on growing our Wholesale business, private label candles, and corporate gifts.

Soot can form if the flame is too big or the flame is dancing. To reduce the size of the flame, trim your wick. We recommend using nail clippers to get down to the raw wood part of the wick before each burn. It is almost impossible to trim a wick down too far. If your flame is dancing, it may be due to a draft - air conditioning, heat vents, and fans may impact candle performance.

We do not offer custom fragrances or custom labels.

Effing Candle Co.™ and themelty.co™ are registered trademarks. To protect our most valuable asset - our brand - we do not offer custom labels, private label, or white label candles. Please note that tampering with Effing Candle Co. and Melty brand packaging is strictly prohibited.