Please check to see if your question has been answered here before sending us a message:
- We receive hundreds of requests for every month and we are not providing monetary or in-kind donations or product for giveaways at this time. Requests will be ignored. Learn more about our charitable giving.
- For wholesale inquiries, please shop on Faire. We've made it incredibly easy for you to purchase wholesale candles on Faire the same way you would purchase on our website. All of the details, including timelines, are available. If you are local, you can message us on Faire to arrange pickup. We do not do consignment and we are not interested in renting booth space at boutiques or collab spaces.
- We do not offer custom labels, custom scents or private label
- If you have an issue with your order, please reply to your order confirmation email or include your order number so we can more easily assist you. If you are having an issue with a candle, please include a photo. If your wick won't stay lit, please watch this video on how to get your wooden wick to stay lit or this video on how to properly light a candle (hint: it's a super easy fix). If your candle is tunneling, please watch this video on how to fix a tunneling candle.
- Our studio location is 3703 Main Street Kansas City, MO 64111. Our shop hours are located in the footer of the website.
- To place a local pickup order, simply select "local pickup" at checkout. We occasionally have to turn off local pickup when we are out of room for orders or when we will be closed for a company-wide holiday or break.
- Express checkouts cannot place local pickup orders - your payment method is tied to a shipping address and per your payment carrier's TOS, it must go to that location.
- We cannot change the fulfillment method, split orders, add a gift message, or deliver your package to a different address than what's entered after your order has been placed. Please pay close attention to all of the fields and details when placing your order
- E-gift cards are sent to the email address used at checkout. They are fulfilled instantly. No physical object is available or sent
- Our candle refill program is open for drop-offs whenever we are open. We only pour refills on the first Monday of each month, so please plan accordingly.
- All of our inventory and everything we carry and sell is listed on the website. If you don't see it on the website, it does not exist. We are not hiding inventory or goods from you. That literally makes no sense and it's ridiculous to email us about that.
Shop in person
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Shop in-person at our studio located at 3703 Main Street Kansas City, MO 64111.