Please thoroughly read our Shipping and Returns policy, which describes - in detail - everything you need to know about shipping, lead times, transit times, delay information, the route your package is taking, when a package is considered lost or missing, how to file a claim, when to contact us, how to make a return, etc.

We receive hundreds of donation requests for every month and we are not providing monetary, in-kind donations, or product for giveaways at this time. Learn more about our charitable giving.

For wholesale candles, shop directly on Faire

We do not offer custom labels or custom fragrances.

Effing Candle Co.™ and themelty.co™ are registered trademarks. To protect our most valuable asset - our brand - we do not offer custom labels, private label, or white label candles. Please note that tampering with Effing Candle Co. and Melty brand packaging is strictly prohibited.

If you have an issue with your order, please reply to your order confirmation email or include your order number so we can more easily assist you. If you are having an issue with a candle, please include a photo. If your wick won't stay lit, please watch this video on how to get your wooden wick to stay lit or this video on how to properly light a candle (hint: it's a super easy fix). If your candle is tunneling, please watch this video on how to fix a tunneling candle.

If your order is delayed and you purchased with Shop Promise, you must submit a request for reimbursement through their app

Discount/coupon codes cannot be applied after checkout. At this time, we do not offer price adjustments Discounts and codes are valid on new purchases only.

Our studio location is 3703 Main Street Kansas City, MO 64111. Our shop hours change with the seasons are located in the footer of the website.

We try our best to accommodate changes to orders, but cannot guarantee order changes after checkout.

E-gift cards are sent to the email address used at checkout. They are fulfilled instantly. No physical object is available or sent. We do not have physical gift cards available. E-gift cards can be used online and in-store.

We are no longer offering refills from our studio in Kansas City, but microwavable refill kits are now available! Candle refill kits are designed to refill Effing Candle Co's 7.2oz candles.

We do not currently offer additional wicks for purchase or have the ability to provide personal consultations on vessels that are not our 7oz jars and/or were not purchased from Effing Candle Co.

We are doing extremely limited pop-ups at this time while we focus on growing our Wholesale business, private label candles, and corporate gifts.

We do not offer candlemaking events, candlemaking classes, or on-site candle pouring at this time.

Soot can form if the flame is too big or the flame is dancing. To reduce the size of the flame, trim your wick. We recommend using nail clippers to get down to the raw wood part of the wick before each burn. It is almost impossible to trim a wick down too far. If your flame is dancing, it may be due to a draft - air conditioning, heat vents, and fans may impact candle performance.

We do not offer custom fragrances or custom labels.

Effing Candle Co.™ and themelty.co™ are registered trademarks. To protect our most valuable asset - our brand - we do not offer custom labels, private label, or white label candles. Please note that tampering with Effing Candle Co. and Melty brand packaging is strictly prohibited.

We no longer offer local pickup at our storefront. Our physical storefront will close in early 2025 and we will go back to being an online-only candleshop. You are welcome to shop during our open studio hours.