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Please cruise through our FAQ's to see if your question has been answered. We put a lot of time and love into anticipating your needs!

We do not offer free products to anyone for any reason. Yes, we know that you saw a TikTok about brands giving things away for a bachelorette party. Our products are not free to make or ship. Our employees hate it when we ask them to get paid in exposure instead of dollars.

If you do not like our Abortion is Healthcare candle and are using the form to send us hateful messages, please note that we will use your note as content on social media, which will drive sales, so thank you 🥰

Please thoroughly read our Shipping and Returns policy, which describes - in detail -everything you need to know about shipping, lead times, transit times, delay information, the route your package is taking, when a package is considered lost or missing, how to file a claim, when to contact us, how to make a return, etc.
Our processing time (how long it takes for our team to pick/pack/ship orders in our queue) is 1-2 business days. Shipping times are estimated to be 3-5 business days. Delivery times are not guaranteed. Once a package leaves Effing Candle Co.'s shipping facility, it is the carrier's responsibility. Effing Candle Co. is not responsible for delays caused by the carrier. All feedback about shipping times, routes, package treatment, etc. should be directed at your local USPS facility.
Discount/coupon codes cannot be applied after checkout. Currently, we do not offer price adjustments. Discounts and codes are valid on new purchases only.
All orders are final. We try our best to accommodate changes to orders, but cannot guarantee order changes after checkout. We are an extremely small team, and we do not check our inbox before picking and packing every order.
If you used an express checkout method (PayPal, Shop, Apple Pay, etc), your order will ship to the default address in your express payment account per the TOS of your express payment provider. Your express checkout method will override the shipping address added at checkout. You must change the default shipping address in your express payment account before placing an order. Effing Candle Co. is not responsible for orders shipped to an incorrect address due to an error on your part.
No. We do not have a retail store, and our studio/shipping facility is not open to the public. All orders placed on our website must be shipped. If you need to shop in person, visit our booth in Made in KC on The Plaza. Check their website for hours and information.
Reply to your order confirmation email immediately. Orders are immediately dispatched to our fulfillment team, and we cannot guarantee that change requests will be seen before your order has been processed.
Soot can form if the flame is too big or the flame is dancing. To reduce the size of the flame, trim your wick. We recommend using nail clippers to get down to the raw wood part of the wick before each burn. It is almost impossible to trim a wick down too far. If your flame is dancing, it may be due to a draft - air conditioning, heat vents, and fans may impact candle performance.
eGift cards are our only option for gift certificates at this time. eGift cards are sent to the email address used at checkout. They are fulfilled instantly. No physical object is available or sent. We do not have physical gift cards available. E-gift cards can be used online. We do not have a physical store.
Yes! We take great care to ensure your order arrives as a solid, not a liquid. Orders with cooling protection are shipped in thermal wrap ice packs.
You may also upgrade your shipping to USPS Priority, which is 1-3 business days instead of 3-5 days in transit. Our glass candle jars are excellent at insulating the wax from the heat. The melt point on our wax is 130 degrees Fahrenheit, so the wax would have to remain at this temp for an extended amount of time to fully melt.
In extreme heat, you may experience a bit of "sweating" - this is when fragrance rises to the top due to the heat. If you notice droplets at the top of your candle, grab a paper towel and dab it off the same way you'd remove grease from pizza. Doing so will not alter the performance of the candle.
Headaches are incredibly complicated. There are known migraine and cluster headache triggers with fragrances that contain eucalyptus, camphor, fennel, and thujone, which have proconvulsive properties. If you have experienced headaches from candles before, ask your doctor before buying and burning any new candles.
If you have an issue with your order, please reply to your order confirmation email or include your order number so we can more easily assist you. If you are having an issue with a candle, please include a photo. If your wick won't stay lit, please watch this video on how to get your wooden wick to stay lit or this video on how to properly light a candle (hint: it's a super easy fix). If your candle is tunneling, please watch this video on how to fix a tunneling candle.

3.5oz candles will burn for 20-25 hours
7.2oz candles will burn for ~50 hours
Burn time is highly dependent on candle care. Always trim your wick to 1/8" before every burn. The longer your wick is, the faster it will use up the wax. Wooden wicks burn horizontally instead of vertically to increase contact with the wax, which makes for a more fragrant hot throw.
The size of the flame should never be more than 1/3" tall. If the flame is taller than that, the wick is too long. It should take at least 60 minutes for a 7.2oz candle to form a full melt pool
Our charitable giving is currently focused on our partnership with Planned Parenthood. We are not providing monetary or in-kind donations to other causes at this time.
We do not offer free products to anyone for any reason. Yes, we know that you saw a TikTok about brands giving things away for a bachelorette party. Our products are not free to make or ship. Our employees hate it when we ask them to get paid in exposure instead of dollars.
Would you like it if we asked you to work for free and buy things for our party? Sounds crazy, right? Yeah. It is. Stop it.
If you are a stockist looking to place a wholesale order, please visit our Faire site to order directly. You can also place wholesale orders via email: hello@effingcandleco.com
We do not offer custom labels or custom fragrances.
Effing Candle Co.™ is a registered trademark. To protect our most valuable asset - our brand - we do not offer custom labels, private label, or white label candles. Please note that tampering with Effing Candle Co. packaging is strictly prohibited.
All of our products are carefully inspected before they are shipped and packed with care, but occasionally items are damaged by the carrier in transit.
If your product arrives damaged or broken, our carriers & shippers require photo documentation for reimbursement & quality control. In order to file a claim, the carrier requires photo evidence of the damage. Snap a pic of the damaged good(s), the interior packaging and the exterior box and e-mail the image to support@effingcandleco.com with your name, order number, and a brief message about the item(s) that arrived damaged. If the item is available, we will ship a replacement or issue a refund, depending on your preference. Please specify if you would like a refund or replacement in your email.
Damaged goods must be reported within 10 days of delivery so that we can file a claim with the shipping carrier. It is the customer's responsibility to open and inspect items upon delivery. Items that have not been reported within this timeframe cannot be re-shipped or refunded.
I truly appreciate your kind words and interest in my journey. It means a lot to hear that others find value in what I’ve built!
As a small business owner, my time is currently full with ongoing projects, production, fulfillment, and other commitments, so I have to be thoughtful about how I allocate it.
That said, I genuinely enjoy supporting other entrepreneurs when I can. If you’re looking for guidance, I recommend the Entreprenista podcast, Proof to Product trainings and podcasts, and joining a women in business group in your area. Wishing you all the best with your business endeavors!
We are taking a step back from pop-ups to focus on growing other aspects of our business.
If you encounter accessibility issues using our website, please contact our customer service team by email support@effingcandleco.com, or by using the contact form below.