Contact Us

Please check to see if your question has been answered here before sending us a message:
  • We receive hundreds of donation requests for every month and we are not providing monetary, in-kind donations, or product for giveaways at this time. Learn more about our charitable giving.
  • For wholesale candles, shop directly on Faire
  • We do not offer custom labels, custom scents or private label
  • If you have an issue with your order, please reply to your order confirmation email or include your order number so we can more easily assist you. If you are having an issue with a candle, please include a photo. If your wick won't stay lit, please watch this video on how to get your wooden wick to stay lit or this video on how to properly light a candle (hint: it's a super easy fix). If your candle is tunneling, please watch this video on how to fix a tunneling candle.
  • If your order is delayed and you purchased with Shop Promise, you must submit a request for reimbursement with them; we do not have anything to do with the program other than turning it on and off
  • Discount/coupon codes cannot be applied after checkout. We do not offer price adjustments if you did not apply a coupon code at checkout. We pay nonrefundable transaction fees based on your order amount and transaction fees for partial refunds. It is your responsibility to ensure order accuracy
  • Our studio location is 3703 Main Street Kansas City, MO 64111. Our shop hours are located in the footer of the website.
  • To place a local pickup order, simply select "local pickup" at checkout. We occasionally have to turn off local pickup when we are out of room for orders or when we will be closed for a company-wide holiday or break.
  • Express checkouts cannot place local pickup orders - your payment method is tied to a shipping address and per your payment carrier's TOS, it must go to that location.
  • We cannot change the fulfillment method, split orders, add a discount code or gift message, or deliver your package to a different address than what's entered after your order has been placed. Please pay close attention to all of the fields and details when placing your order
  • E-gift cards are sent to the email address used at checkout. They are fulfilled instantly. No physical object is available or sent. We do not have physical gift cards available
  • Our candle refill program is open for drop-offs whenever we are open. We only pour refills on the first Monday of each month
  • All of our inventory and everything we carry and sell is listed on the website. If you don't see it on the website, it does not exist!
  • Pop-Up requests must be submitted through our Google Form
  • We do not do traveling or on-site candle pouring events. Our liability coverage is only at our studio and our industrial-sized equipment is not mobile

Each month we receive HUNDREDS of unsolicited sales pitches via the contact form and cannot answer them all or we would never get anything done. We do not need packaging, new fragrance suppliers, SEO audits, Website consultations, scammy Instagram follower packages, etc. Please respect our time and do not use the contact form to cold pitch us. THANKS! 

If you do not like our Abortion is Healthcare candle and are using the form to send us hateful messages, please note that we will use your note as content on social media, which will drive sales, so thank you for helping us make content and boosting our revenue! 🥰

Shop in person

Shop in-person at our studio located at 3703 Main Street Kansas City, MO 64111.

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