Contact Us

Please check to see if your question has been answered here before sending us a message:
  • For wholesale inquiries, please shop on Faire. We've made it incredibly easy for you to purchase wholesale candles on Faire the same way you would purchase on our website. All of the details, including timelines, are available. If you are local, you can message us on Faire to arrange pickup 
  • We do not offer custom labels, custom scents or private label
  • If you have an issue with your order, please reply to your order confirmation email or include your order number so we can more easily assist you. If you are having an issue with a candle, please include a photo. If your wick won't stay lit, please watch this video on how to get your wooden wick to stay lit or this video on how to properly light a candle (hint: you're probably doing it wrong and it's a super easy fix). If your candle is tunneling, please watch this video on how to fix a tunneling candle.
  • Please check the FAQ page for additional questions 
  • Our studio location is 3703 Main Street Kansas City, MO 64111
  • Our customer service phone number is 816.301.7331
  • To place a local pickup order, simply select "local pickup" at checkout. 
  • We cannot change the fulfillment method, split orders, add a gift message, or deliver your package to a different address than what's entered after your order has been placed. Please pay close attention to all of the fields and details when placing your order.
  • Our candle refill program is open for drop-offs whenever we are open
  • All of our inventory and everything we carry and sell is listed on the website. If you don't see it, it does not exist. We are not hiding inventory or goods from you. Scents are introduced and discontinued based on sales performance
  • We are not providing in-kind donations or product for giveaways at this time. Requests will be ignored.
  • We are not in need of ANY products or services at this time. Not your SEO services for $5, your custom packaging, your sales boost software, your website proposal, your AI content software. None of it. Please don't spam our form or send cold sales outreach, it takes our attention away from running the business and interacting with real customers.