What is a Delivery Guarantee? 

A quick note from our lawyer: A Delivery Guarantee is not shipping insurance.

Ok, so what is a Delivery Guarantee?

In layman's terms: A delivery guarantee allows Effing Candle Co. to quickly resolve package issues without waiting for shipping insurance to approve or deny claims. In short: a Delivery Guarantee gives you peace of mind and gives Effing Candle Co. the ability to give you a great shopping and shipping experience. 

When you order from Effing Candle Co., shipping insurance is included up to $100. Effing Candle Co. may buy additional shipping insurance based on your order value so that your package is fully covered. Shipping insurance may cover loss, theft, and/or damaged parcels. Shipping insurance has lots of terms and conditions.

A Delivery Guarantee allows Effing Candle Co. to make decisions that shipping insurance is typically responsible for, without adhering to lengthy waiting periods, payout schedules, and/or approved claims. 

When a Delivery Guarantee comes in really handy: 

The carrier doesn't scan your package. Shipping insurance requires a valid carrier scan. Otherwise, a package isn't covered. A couple of holiday seasons ago, a carrier picked up dozens of packages but didn't scan them. They made it to their destinations safely, but it was a harrowing couple of weeks in mid-December.

The waiting period is long. Domestic shipments are required to wait at least 21 calendar days from the ship date before filing a lost or stolen claim. The 2026 holiday season has fewer than 21 calendar days between Black Friday and our holiday shipping cutoff. A Delivery Guarantee allows us to reship your order before the waiting period is up. If your order has been in transit for 10+ business days and you purchased the Delivery Guarantee, we'll reship it. No hoops to jump through, no third-party approval, just a good shopping experience.

There's no time to wait. You've sent a time-sensitive gift. It's marked "Delivered," but the package is nowhere to be found. Sometimes, a carrier preemptively marks a package "Delivered". Sometimes, packages are placed somewhere that makes no sense. Sometimes, packages are misdelivered to the wrong address. There's a 48-hour waiting period before a claim can be filed, and shipping insurance only reviews/pays claims one day a week (typically Thursdays). If your package is marked "Delivered" on Friday, we'd have to wait six calendar days for the claim to be reviewed and paid before any next steps. With a Delivery Guarantee,  48 hours after it's marked "Delivered," we can reship an order. 

Item(s) arrived damaged, but you didn't keep the item(s), box, or packing materials. If item(s) are damaged in transit, shipping insurance requires you to provide photos of the damaged item(s), box exterior, box interior, and packing materials. Basically, they want to make sure it's not Effing Candle Co.'s fault that the item(s) broke in transit. If you don't have what shipping insurance wants (and they may not ask for it right away), shipping insurance won't review the claim. A Delivery Guarantee lets us look at a pic of a broken candle and say, "Yup, that's broken. Would you like us to reship it or refund it?" 

You are not required to purchase a Delivery Guarantee. As stated above, shipping insurance is included with your shipping label. However, if you do not purchase a Delivery Guarantee, Effing Candle Co. must adhere to the terms and conditions set by the shipping insurance carrier.

Questions? We're happy to help! Contact us.