- Where can I smell your candles? - We are an online-only candle shop located in Kansas City, MO. Please check our Facebook page for upcoming pop-up information. Our current stockists are listed here.
- Where do you ship to? We ship within the contiguous US only. No exceptions.
- Do you offer custom labels? No. Effing Candle Co. is a brand, which means that everything we do, make, collaborate on, and say is intentional - from our fragrances to the labels to the timing at which we launch products. Allowing people to make their own label would compromise our brand's aesthetic, messaging, mission, and values. Many requests and suggestions have legal implications and are considered bullying, slander, or harassment, and would violate TOS of Shopify and social media platforms, putting us at risk of losing our business. Furthermore, it's not scalable or affordable. We order a minimum of 1,000 labels at a time or the cost is prohibitive. There are tons of Etsy sellers that offer custom items. We don't offer custom fragrances or labels and we don't want to. There is a reason why we have made the business decisions we've made to create a healthy, thriving business. Please stop assuming that you know what's best for our brand. We receive dozens of requests like this every week - usually from people who have never even supported us in any way - and it is a distraction from running and growing our business.
- Can you create a custom scent for me? Only if it's private label (see below). Otherwise, no. Our fragrance library is full of beautiful, sophisticated, luxurious scents (with the occasional whimsical scent thrown in). We are not Bath and Body Works or that random little boutique you went to on vacation that one time. If the discontinued scent you love from them is one you want so badly, contact them, not us! Developing a new fragrance costs thousands of dollars and takes months to get a recipe right. This all happens while we are still maintaining all aspects of our business as a two-person team. We would be happy to invoice you for our time and the cost of materials if you feel so strongly about it.
- Do you do private label candles? Yes! Private label requests have a minimum order size of 1,000 candles per fragrance. Please use the Contact Us page to get started with a private label inquiry.
- Are your candles sold in local stores? Yes! See all stores that carrying Effing Candle Co. products.
- I want to sell your candles in my shop. How do I do that? Great! Please reach out to us to request a wholesale line sheet. We are currently working on getting our products listed on Handshake and Faire to make wholesale orders easy peasy.
- Why are your candles political? We make bold statements with our candles and it's okay if our viewpoints are not compatible with yours. There are a million candle brands out there that don't make any statements at all and you have no idea what or whom you're supporting with your dollars.
- Do you offer refills on candles? We have not found a scalable, safe, sustainable way to make wax refills happen yet, but we hear your requests and we're working on it!